QAPI Pro^®
How It Works

Assessment

QAPI Pro^®
Quality Management in Action

QAPI Pro^® supports organizations in establishing and sustaining a structured approach to Quality Management across healthcare operations.

The sections below present the Quality Management lifecycle for implementing and advancing the QMS, along with the connected Quality activities QAPI Pro^® supports across regulatory, operational, and improvement priorities.

QAPI Pro® quality management dashboard displayed on mobile devices

QUALITY MANAGEMENT LIFECYCLE

From Quality Priorities to Continuous Improvement

QAPI Pro^® supports organizations in putting their Quality priorities into practice, maintaining ongoing oversight, and expanding Quality Management as needs evolve.

Configure

QAPI Pro^® is configured around selected Active Quality Topics, aligning the system with the organization’s current Quality priorities and areas of focus.

Implement

QAPI Pro^® is put into operation, enabling teams to begin using the Quality activities and information relevant to their responsibilities.

Collect Data

Quality and performance information is documented within QAPI Pro^® as ongoing Quality activities are carried out across the organization.

Monitor

Organizations can monitor Quality priorities, goals, and performance over time, helping teams identify where attention or follow-up is needed.

Analyze

Quality and performance information can be reviewed to identify trends, patterns, variation, and areas requiring closer attention.

Improve

Organizations can manage corrective actions and Performance Improvement Projects within QAPI Pro^®, supporting accountability, follow-up, and evaluation of effectiveness.

Expand

Organizations can expand QAPI Pro^® across additional Active Quality Topics, operational priorities, and facilities as their Quality Management needs grow.

CONNECTED QUALITY MANAGEMENT

Supporting Quality Work Across the Organization

QAPI Pro^® supports the Quality activities organizations use to identify concerns, manage improvement efforts, maintain follow-up, and strengthen ongoing oversight.

Audits & Questionnaires

Conduct structured Quality reviews using audit and questionnaire tools that support ongoing evaluation of compliance, operations, and performance.

Quality Events

Document and manage Quality Events related to care, services, operations, or other areas requiring review and action.

Findings & Deficiencies

Track identified findings and regulatory deficiencies, including related Plans of Correction and follow-up activities.

Quality Meetings

Support structured Quality meetings by bringing current priorities, performance information, and improvement activity into organized review and discussion

Root Cause Analysis

Support structured review of Quality concerns to help teams examine contributing factors and identify underlying causes

Corrective Actions

Manage corrective actions with defined responsibilities and ongoing review of progress.

Performance Improvement

Manage focused improvement initiatives with defined goals, responsibilities, progress monitoring, and evaluation of results.

Follow-Up & Effectiveness

Maintain follow-up on Quality activities and evaluate whether actions and improvement efforts are producing the intended results.

QAPI Pro® How It Works

QAPI Pro® Quality Management in Action